At Lyra Jewels, we place great importance on certifications, as they guarantee the quality and authenticity of our products. We offer IGI (International Gemological Institute) certification for our lab-grown diamonds.

Customers can verify their certification through the IGI website using the unique report number provided with the certificate. This ensures complete transparency and gives you confidence in the authenticity and quality of every Lyra Jewels piece.

IGI CERTIFICATIONS:

IGI Certified Lab-Grown Diamonds: Our lab-grown diamonds weighing 0.50 carat and above are certified by the International Gemological Institute (IGI), verifying their quality and authenticity. Diamonds below 0.50 carat are not IGI certified.

At Lyra Jewelry, our commitment to quality extends beyond certifications:

When you choose Lyra Jewelry, you're choosing uncompromising quality. Our products are handcrafted using premium materials that meet the highest industry standards. Our dedication to quality ensures that your jewelry is a timeless treasure designed to withstand the test of time.

True Metal Integrity

At Lyra, we understand that the essence of a piece lies not just in its appearance but also in its integrity. That's why our jewelry is crafted using the true precious metal color throughout, rather than relying on surface finishes alone. This commitment ensures your jewelry helps preserve its beauty for years to come.

Each Lyra Jewels piece is stamped with its 14K or 18K gold purity mark, giving you added confidence in the quality and authenticity of the precious metal used in your jewelry.

Lead-Free and Environmentally Conscious
Your safety and the well-being of the environment are of paramount importance to us. All Lyra Jewelry pieces are crafted with a commitment to being lead-free, ensuring not only your health but also the sustainability of our planet.

Experience Excellence, Embrace Elegance
With Lyra Jewelry, you're not just purchasing jewelry; you're investing in a legacy of excellence, elegance, and ethical responsibility. 
Experience the difference that quality, ethics, and artistry can make, experience Lyra Jewels! 

At Lyra Jewels, we believe in providing exceptional customer service and ensuring your satisfaction with every purchase. Please review the following details carefully:

Order Cancellations

If you find the need to cancel an order, our customer support team is here to help. You can contact us at support@lyrajewels.com or call (844) 844-2944.

Order Cancellation Window: You have 24 hours (for Standard Shipping) or 12 hours (for Priority orders) from the time of purchase to cancel your order for a full refund that will be reflected in your source account within 8-10 days. During the cancellation window, you can change your mind and make adjustments without any charges.

Please note: Lyra Jewels retains the right to cancel any order due to pricing errors, product unavailability, or unforeseen circumstances.

Returns

We understand that circumstances may change, and you won’t have any requirements for the jewelry piece bought by you. Thus, we offer hassle-free "NO QUESTIONS ASKED" returns for our customers. You can return your item within 30 calendar days of the delivery date for a full refund, with no restocking fee deducted. Refunds will be initiated to the original payment source and may take up to 8 - 10 days to reflect in the account. The refund will only be initiated once the product is received in its original condition and the same is approved and inspected by our team 

To initiate a return, Access the Return Request Form. Once submitted, expect a response within 1-2 business days. 

Please note: 

• To ensure a smooth return process, please remember to include a Form ID/Request Submission number with your package. This number is crucial for our team to efficiently track your order and provide you with the best possible assistance. Packages without Form ID/Request Submission number will be rejected.

• If you request a return on the final day of the policy (30 calendar days), completing the return may not be feasible.

Eligibility for Returns

• The original security tag must remain attached to unworn items for refund processing. Removal of the tag voids the return policy. 
  
  Sample:   

• Items must be in new condition, showing no signs of wear or alterations made by external jewelers.

• Items must be returned within 30 days from the delivery date.

• "Special order" marked items are not eligible for refunds. (Items such as ladies' rings sized above 8.0 or below 4.0 (British size H and P 1/2) are typically non-returnable, though exceptions may apply based on the ring's style.)

Shipping of packages to be returned

We'll send you a return label after we've received and reviewed your request. To ensure the safe return of your item, please follow these guidelines:

• Avoid indicating terms like "Jewelry," "Diamonds," or "Gold" on the package.

• Opt for a secure box for shipping, as padded envelopes may not provide adequate protection.

• Place jewelry within a ring box or our provided bag before packaging. Prevent items from moving within the box during transit.

• Thoroughly seal the exterior of the box.

Exchange

We offer replacements or exchanges, whether it's due to a change in your preferences or any other reason. You have a 30-day exchange Window from the date of purchase to request an exchange. Below are the guidelines: 

Exchange Options:

• Exchanges can be requested for the same or higher-value items.

• If you wish to exchange for a product of lesser value, you’ll receive a refund for the price difference between the products.

• "Special order" or "custom" or “personalized” marked items are ineligible for exchange.

Please Note: 

• You have two no-questions-asked exchange opportunities(including size and design changes, within the 30-day return and exchange period). 

• We'll initiate the refund process once you are satisfied with the exchanged or replacement product. 

• No returns or exchanges will be allowed once the refund process is initiated.

Please follow these steps to initiate an exchange:

• Contact our Customer Service team within the 30-day exchange window.

• Provide the necessary details, including your order number, product information, and the reason for the exchange.

• Our team will guide you through the process, including issuing a return label for the defective item and assisting you with selecting a replacement.

Sale Items

• Returns for sale items are accepted if the security tag remains attached and the ring size is within 4.0 to 8.0.

• Limited availability might influence exchange or replacement options for select sale items.

Note: This policy is subject to change without notice. Any updates or modifications will be posted on our website. We sincerely appreciate your understanding and cooperation in adhering to this policy, which allows us to provide the best possible service to all our customers.

At Lyra Jewels, we take pride in offering you a seamless shopping experience. That's why we are thrilled to provide fast, free shipping and insurance to all our shipping destinations, without any minimum order requirements. It's our way of showing appreciation to our valued customers like you!

1. Shipping Method and Delivery Timeframes:

We offer a Standard Shipping Method, which typically takes 14 to 18 days for delivery, depending on the production timeline and your location within the United States.

2. Shipping Fees:

Shipping fees will be calculated at checkout based on the shipping method you select, and your shipping address. 

3. Order Processing Time:

Once your order is placed and payment is verified, our team will begin processing your order. Orders placed on business days (Monday through Friday, excluding holidays) will generally be processed and shipped within 8-10 days. 

4. Order Tracking:

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's status and estimated delivery date on the shipping carrier's website.

5. Signature Confirmation:

For security purposes, orders above a certain value may require a signature upon delivery. This is to ensure that your order reaches you safely and is not left unattended.

6. Split Shipments:

In some cases, if you have ordered multiple items, they may be shipped from different locations. In such situations, you will receive separate shipping confirmations and tracking numbers for each shipment.

7. Shipment Insurance:

All orders shipped by Lyra Jewels are insured against theft, loss, and damage during transit. If your order is damaged or lost during shipment, please contact our customer support team, and we will assist you in filing a claim with the carrier.

8. Change of Shipping Address:

To ensure the security of your purchase, we only allow changes to the shipping address before the order is shipped. If you need to modify the shipping address, please contact our customer support team as soon as possible.

9. Delivery Issues:

If you encounter any issues with your delivery, such as delays, missing items, or damaged packages, please contact our customer support team immediately. We will work diligently to resolve the matter and keep you informed throughout the process.

10. Returns and Exchanges:

For information on our returns and exchanges policy, please refer to the dedicated section on our website.

Please Note: This shipping policy is subject to change without notice. Any updates or modifications will be posted on our website. If you have any questions or need further clarification, please don't hesitate to contact our customer support team.