Shipping policy

 

 

At Lyra Jewels, we take pride in offering you a seamless shopping experience. That's why we are thrilled to provide fast, free shipping and insurance to all our shipping destinations, without any minimum order requirements. It's our way of showing appreciation to our valued customers like you!

1. Shipping Method and Delivery Timeframes:

We offer a Standard Shipping Method, which typically takes 14 to 18 days for delivery, depending on the production timeline and your location within the United States.

2. Shipping Fees:

Shipping fees will be calculated at checkout based on the shipping method you select, and your shipping address. 

3. Order Processing Time:

Once your order is placed and payment is verified, our team will begin processing your order. Orders placed on business days (Monday through Friday, excluding holidays) will generally be processed and shipped within 8-10 days. 

4. Order Tracking:

As soon as your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's status and estimated delivery date on the shipping carrier's website.

5. Signature Confirmation:

For security purposes, orders above a certain value may require a signature upon delivery. This is to ensure that your order reaches you safely and is not left unattended.

6. Split Shipments:

In some cases, if you have ordered multiple items, they may be shipped from different locations. In such situations, you will receive separate shipping confirmations and tracking numbers for each shipment.

7. Shipment Insurance:

All orders shipped by Lyra Jewels are insured against theft, loss, and damage during transit. If your order is damaged or lost during shipment, please contact our customer support team, and we will assist you in filing a claim with the carrier.

8. Change of Shipping Address:

To ensure the security of your purchase, we only allow changes to the shipping address before the order is shipped. If you need to modify the shipping address, please contact our customer support team as soon as possible.

9. Delivery Issues:

If you encounter any issues with your delivery, such as delays, missing items, or damaged packages, please contact our customer support team immediately. We will work diligently to resolve the matter and keep you informed throughout the process.

10. Returns and Exchanges:

For information on our returns and exchanges policy, please refer to the dedicated section on our website.

Please Note: This shipping policy is subject to change without notice. Any updates or modifications will be posted on our website. If you have any questions or need further clarification, please don't hesitate to contact our customer support team.